We usually ship within 4 to 6 business days, and we offer FREE Worldwide Shipping. Orders can be placed worldwide except for Russian Federation and Israel. We can ship to virtually any address in the world. Some products are restricted and some cannot be shipped to international destinations. Our delivery estimates will be based on the shipping options you choose and the availability of products in your orders when you place an order.
We have a full refund return policy. The return window is generally 30 days from delivery when most new, unopened orders can be returned. The shipping costs of the return will also be paid by us if the return is a result of our error (you received the wrong or defective order, etc.). Your refund will be processed within 3 to 5 working days from the time we receive your returned order. However, in the vast majority of cases, refunds are processed more quickly. Returning an order is easy. Please Contact Us with your order number and details about the product you would like to return. Our customer service staff will contact you with return instructions. All return items must be in their original packaging and in the original condition.
Returned items are often due to the wrong size being ordered. Different brands have different sizing standards. Our sizing charts can be found on our website. We respectfully ask that customers compare their body measurements with the charts available before making an order. Our stylists are available online via our contact form or live chat, if you have any sizing issues.
If you’re not satisfied with your products, our team is standing by. You can exchange or return unworn, unwashed, or factory defect merchandise within 30 days of receipt. If you prefer, you can contact us via live chat or Contact Form.
All items for return need to be returned unopened and in their original packing & packaging with all hangtags attached. Any other condition of an order that is returned to us will not be eligible for refunds or exchanges. The responsibility for any returned products falls exclusively upon the sender. Please use an insured and traceable carrier to ensure customer safety.
Refunds are processed within 4 to 6 working days after we receive the order back from you.